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FREQUENTLY ASKED QUESTIONS
After processing, orders are dispatched and delivery typically takes 7–12 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, including customs processing, carrier delays, or peak periods.
You can pay safely and securely with the following payment methods: Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
You can track your order by entering your Order Number or Email/Phone Number on the "Track Your Order" page. Once you’ve entered your information and clicked "Track," you will be able to see the status of your order.
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
WHAT OUR CUSTOMERS SAY
FREE SHIPPING
Enjoy Express free shipping with full Track & Trace across the New Zealand!
30-DAY MONEY BACK GUARANTEE
We offer a 30-day return period. If you’re not completely satisfied, you can return your item within 30 days — no questions asked.
SECURE CHECKOUT
Enjoy peace of mind at checkout. At RUBY Auckland, we accept secure payments through credit cards and Shopify Payments, making your shopping experience simple and protected.